Frequently Asked Questions

The following FAQs address some of the concerns you may have regarding the transition of Realize LIVE 2020 Las Vegas to a virtual event due to the coronavirus (COVID-19) pandemic.

Q: How do I watch a session?

A: The live broadcast of this event has concluded. Select content will be available on demand, until July 24, as it becomes available.

Q: Is there a fee for Realize LIVE?

A: No, the Realize LIVE will be available totally free of charge.

Q: What are the Recommended System Requirements?

A: To optimize the performance of your virtual experience, please note the following system requirements:

  • Latest versions of Chrome, Firefox or Edge internet browsers
    Note: Internet Explorer is not supported
  • 3G or 4G/LTE broadband wired or wireless connection 
Q. What should I do if have trouble accessing a session?

A: Follow the instructions in the ATTENDEE TROUBLESHOOTING GUIDE.

Q: I registered and paid to attend Realize LIVE 2020 Las Vegas already. Can I get a refund?

A: Yes, anyone who previously registered to attend Realize LIVE 2020 Las Vegas will be receiving a full refund. If you registered via credit card, the fee will be refunded directly in the coming weeks. You do not need to take further action to initiate the refund process. If you do not see a credit on your account by the end of April or have any additional questions regarding your refund, please contact Marianne Mueller at

Q: I submitted an abstract to present at Realize LIVE 2020 Las Vegas. Is there an opportunity to speak at the virtual event or a future Realize LIVE event?

A: Yes, more information will be sent shortly to everyone who submitted abstracts to present at Realize LIVE 2020 Las Vegas. For more information, please contact Lester Cornelius at

Q: I signed a contract to sponsor or exhibit at Realize LIVE 2020 Las Vegas. Can I get a refund?

A: Yes, you can either get a refund or consider sponsoring our virtual event. Information will be sent to you shortly and a member of the global events team will contact you directly to discuss your options. In the meantime, you may contact Erin Wander at with any questions.

Q: I am a member of the media or analyst community. Will the virtual event contain content that is relevant to me?

A: Yes, but the virtual event will not be providing an experience tailored to the media and analysts.

Q: What’s the plan for Realize LIVE in 2021?

A: The Realize LIVE event in 2021 will be back at the Mandalay Bay Resort in Las Vegas on May 17-20, 2021, but with an exciting addition! We will be offering the opportunity to experience portions of the event virtually to enable remote participation from anywhere in the world.

Q: Who do I contact for more information?

A: Please contact: with any other questions.

Q: When is the new Realize LIVE virtual event taking place

A: We will kick-off the Realize LIVE virtual event at 11:30 EDT on Tuesday 23 June 2020 and it will continue on 24 June. More details will be posted to the website as they become available.